Delivery is the actual fulfilment of goods to the customer’s shipping address. No accounting entry will be generated while creation of sales orders.ĭelivery follows the post-goods issue (PGI). Sales order can be created with reference to quotation or without reference to quotation. Quotation is nothing but the price given to the user. The user inquires about products and services price. The process is then repeated for each new customer order. Once the customer has paid, the entire process is completed and the order is marked as “closed” in the system. ![]() Once the shipment is ready, the order is then sent to the billing department where they create the invoice and send it to the customer. ![]() From here the order is sent to the warehouse where they can start to prepare the shipment. This order is then sent to the sales team who then enter it into the system. The SAP SD OTC process starts with the customer placing their order. The SAP OTC (Order-to-Cash) process is a series of interconnected steps that help to manage sales transactions in a business. ![]() SAP SD OTC stands for Sales and Distribution Order-to-Cash and is an important process for any business that wants to streamline their customer orders. We will also discuss key components and a detailed example of this process. We will explore the different steps of the OTC process and how data flows from start to end. Today we will talk about SAP SD’s Order-to-Cash (OTC) process which is a critical function in SAP SD for any business. Short introduction of OTC cycle in tabular format.
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